Job Description

Job Description

Job Description

Job Overview:

Pay Range: $60.00hr - $65.00hr

Requirement/Must Have:

• Experience leading the development, launch, modernization, or continuous improvement of digital products, software platforms, or customer-facing technology services.
• Demonstrated experience working across the full product lifecycle, including Client, prioritization, delivery, launch, measurement, and continuous improvement.
• Experience working closely with software development teams, designers, vendors, and engineers in Agile or iterative delivery environments.
• Strong ability to balance user needs, operational constraints, business objectives, policy requirements, and technical considerations when making product decisions.
• Experience conducting user research, usability testing, customer interviews, service design activities, or other customer-centered product Client practices.
• Familiarity with accessibility, customer experience, service design, or digital transformation initiatives.
• Bachelor's degree in a related field or equivalent professional experience.
• Experience with digital product development, software delivery, or technology modernization efforts.
• Experience in software development lifecycles (Agile, Scrum, iterative delivery).
• Experience translating business needs into user stories, requirements, workflows, or product backlogs.
• Strong verbal and written communication skills.
• Problem-solving with strong attention to detail.
• Prioritization and organization of multiple initiatives in a fast-paced environment.
• Leadership and team collaboration.

Responsibilities:

• Executes the direction of the Product Owner by leading complex digital products and service initiatives from Client through delivery, including customer-facing and operational products.
• Works with stakeholders, frontline staff, vendors, and technical teams to translate business needs, operational requirements, and customer feedback into actionable product requirements, workflows, user stories, and prioritized backlogs.
• Develops a strong understanding of operations, policies, and customer pain points to identify opportunities to improve customer experience, operational efficiency, and service delivery.
• Conducts and supports user research and usability testing activities including customer interviews, prototype testing, operational observations, and feedback analysis.
• Serves as a day-to-day lead for assigned initiatives by coordinating across vendors, agency stakeholders, and internal teams to ensure work progresses toward defined goals.
• Partners closely with vendor teams to drive iterative delivery of working software and services.
• Helps hold vendors accountable for timelines, product quality, usability, testing readiness, issue resolution, and delivery expectations.
• Exercises sound judgment in making day-to-day product and operational decisions while escalating risks or delivery challenges to the Product Owner.
• Leads backlog refinement, sprint planning, release coordination, and product prioritization activities.
• Monitors product performance and operational outcomes through analytics, customer feedback, and operational metrics to identify trends and risks.
• Champions user-centered, iterative, and outcome-driven delivery practices that focus on delivering measurable value through incremental improvements.

Nice to Have:

• Experience working in government, transportation, financial services, healthcare, or other policy- or regulation-constrained environments.
• Experience with MS Project and/or Visio.
• Product management, Agile, Scrum, service design, UX research, or customer experience certifications.
• Critical thinking and consulting experience.
• Experience using performance metrics, customer feedback, and data to evaluate products or business processes.
• Experience working with vendors, software development teams, designers, or engineers.
• Experience with large-scale software modernization efforts.

Skills:

• Digital product development.
• Agile.
• Scrum.
• User stories.
• Product backlogs.
• User research.
• Usability testing.
• Service design.
• MS Project.
• Visio.
• Data analysis.
• Stakeholder management.

Qualification And Education:

• Bachelor's degree in business, public administration, information systems, computer science, engineering, design, human-computer interaction, communications, or related disciplines.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

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